FREQUENTLY ASKED QUESTION

Our process
The curation is very personal and reflects our love for this art form.
From established talents to burgeoning newcomers, from portraits to abstract art, from landscape to black and white photography, Aurélie’s Gallery features a variety of art, with the only common thread being images we love.
You will find specifications for each print on their dedicated page. All prints are created in collaboration with the Artist and made to the highest industry standards on archival paper and using archival inks.
Please keep in mind that a printed photograph will appear different from what you see on your screen since it is not backlit (forgive us for stating the obvious here!).
Unless otherwise noted, prints are created either in France or the US, which minimizes customs and tariffs issues.
Open Edition means the images are printed in an illimited quantity, while for Limited Edition only a specific number of prints will be created, making them more unique and valuable for collectors.
Please rest assured that both Open and Limited Editions are printed to the same exacting standards.
We do not offer framing as we feel frames are a very personal choice.
Shipping framed artwork is also an expensive and carbon-footprint-heavy endeavor.
We will be happy to ship your print to a framer of your choice, just let us know (and don’t forget to make prior arrangements with them!).
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept leading credit cards including Visa and Mastercard, as well as Paypal, Google and Apple Pay.
All payment processing and vital customer information is quick, easy, and secure.
It is not mandatory, but you have an option to create a profile if you wish (your information will be securely stored and will never be sold to a third party).
By creating a profile, you will be able to save time next time you purchase something on our site. You will also receive newsletters with information about upcoming or ongoing shows and offers.
Shipping & Delivery
All of our fine art prints are made to order and ship within one week of your order.
They are sent via FedEx, DHL or an equivalent fast and secure provider.
Please note we cannot ship to a P.O. Box.
Unless otherwise noted, prints are created either in France or the US, which minimizes customs and tariffs issues.
A minimal flat rate will be added at checkout.
We offer free shipping within the continental US and in France.
Yes, we offer free shipping for clients in the continental US and in France.
Yes, we ship unframed prints to the continental US, Canada, the UK and the European Union. Please note that the price does not include customs duties, which will be your responsibility at delivery.
Please allow extra time to account for customs if you are outside the US or France.
Please note we cannot ship to a P.O. Box.
Unless otherwise noted, prints are created either in France or the US, which minimizes customs and tariffs issues.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please contact us to see if we can work out the details.
Unless otherwise noted, prints are created either in France or the US, which minimizes customs and tariffs issues.
Returns & Refunds
All our prints are final sale and non-returnable.
We stand behind the quality of our prints – our Fine Art printers are excellent craftspeople with decades of experience printing for exhibits and collectors, using high-quality archival inks and paper.
In the unlikely event your order was shipped with a defect or arrived damaged, please email info@aureliesgallery.com as soon as you receive it. Include a photo of the damaged print (and package, if applicable) in your email. We will get back to you within 1 business day.
As we do not take back artwork damaged by customers, be careful when opening the package. We recommend using gloves to avoid leaving marks on the surface of your print – or better yet, bring the package to your framer and let them handle it!
A request can be submitted within 24 hours after the print delivery.
Please include a photo of the damaged item (and package, if applicable) in your email. We will get back to you within 1 business day.
When an order does not include free shipping, the return shipping cost is handled by the customer.
When an order includes free shipping, the return shipping cost is covered by Aurélie's Gallery.
Email us at info@aureliesgallery.com.
We will respond within one business day.