Refund policy

OUTSIDE EU & UK: As our prints are custom made to order according to your specifications, all of our prints are final sale and non-returnable.

Please know we stand behind the quality of our print – our Fine Art printers are craftsmen with decades of experience printing for exhibits and collectors, using high quality archival inks and paper. 

In the unlikely event your order was shipped with a defect or arrived damaged, please email info@aureliesgallery.com as soon as you receive it. Include a photo of the damaged print (and package, if applicable) to your email. We will get back to you within 24 hours.

As we do not take back artwork damaged by customers, be careful when opening the package. I recommend using gloves to avoid leaving marks on the surface of your print – or better yet, bring the package to your framer and let him handle it!

IN THE EU: You have the right to cancel the order within 24h of placing it. You have the right to return the artwork within 14 days (return costs are yours to cover). Please note we reserve the right to refuse a return if the print has been damaged.